Servier Laboratories

Customer case

ServierFirst French independent pharmaceutical Group, Servier Laboratories are spread globally within 140 countries. It employs 20,000+ people worldwide.

International centric, Servier Laboratories has chosen to deploy at the headquarters and within their largest subsidiaries a major ERP solution.
But, in order to harmonize the Business Solutions of their human sized subsidiaries, and then allow the Group to have a better control on its International activities, Servier Laboratories wanted to rationalize their investments in terms of Global ERP.
They have then selected a pragmatic and scalable solution, the version NAV 2009 RTC of Microsoft Dynamics NAV, the international ERP solution (formerly known as Navision). The version currently used is NAV 2016.


The project approach

After being selected as the NAV preferred partner by both, the Servier Laboratories Project Team and Decision Makers, Dynamics International expert resources have conducted the specific functional analysis needed for this kind of subsidiaries, in order to build the Core Model.

The Core Model has then been built in respect of the budget, the scope and the timing initially defined. This Core Model has then been deployed within the “most complete” target subsidiary, in Asia, through a subsidiary using widely the Core Model features.

The Core Model including the master data, the Group setup and the Group Reporting, has then been validated centrally, then deployed locally (GloCal Deployment).

These 2 phases (development of the Core Model and deployment of the pilot site) have allowed the Servier Laboratories, with our assistance, to create an internal project team able to industrially deploy the remaining target subsidiaries.

This international Core Model has then been used to deploy other local subsidiaries in other countries, by keeping a Group setup allowing a real time monitoring on the deployed subsidiaries businesses.

Implemented countries

25+ countries implemented, out of a full scope of 40 countries

Summary of the customer case :

  • 25+ countries implemented out of a total of 40

  • 2 Tier-ERP strategy

  • Group Core Model based strategy

  • Project involving local NAV partners


Nos clients sont meilleurs ambassadeurs :

  • We have selected Microsoft Dynamics NAV as our Local Subsidiaries’ Group Core Model, also as an alternative to our Tier-1 Central. Dynamics NAV is currently implemented within 25+ countries and will cover 40+ at the end of the project.

  • The technical platform of Microsoft Dynamics NAV allows us to import easily and efficiently an important volume of data on a daily basis coming from our multi-countries and multi-currencies e-Commerce website.

  • The high involvement and commitment of Dynamics International resources on our Dynamics NAV project has allowed us to efficiently implement the Group solution within our 13 local subsidiaries. It helped managing each country’s specific activities (bookkeeping/finance) through a direct interface with our Group internal business solution.

  • Microsoft Dynamics NAV Bookkeeping and Finance functions have convinced us of the relevance of this ERP solution regarding our international context. The solution efficiency allowed us to keep a cost effective team size at Finance Department level, in order to manage the growth of our 35 countries subsidiaries.